Support
Get help
The people who build the plugins answer the questions.
Free plugins
Ask in the plugin's support forum on wordpress.org, where other users can find the answer too.
Pro customers
Email us from the address on your licence. We reply within two working days, usually sooner.
Help us help you
When you write, include:
- The plugin and its version, and your WordPress and PHP versions (Tools → Site Health → Info lists them)
- What you did, what you expected, and what happened instead
- A link to the page, or a screenshot, if you can
Please don't send passwords or other login details by email.
Billing and licences
Purchases are handled by our reseller, Freemius. You can download Pro, manage licences and sites, and get invoices from your Freemius account; the link is in your purchase email. For refunds, see the refund policy.